Privacy policy

At Petkera, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, place an order, or interact with our services.

1. Information We Collect

Depending on how you interact with Petkera, we may collect information such as:

  • Name, email address, phone number, billing address, and shipping address.
  • Order details, purchase history, and transaction information.
  • Device, browser, IP address, and website usage information.
  • Information you provide when contacting customer support.
  • Marketing and communication preferences.

Payment information may be processed by third-party payment providers. Petkera may not directly store complete payment card details.

2. How We Use Your Information

We may use your personal information to:

  • Process, fulfill, and deliver your orders.
  • Process payments and refunds.
  • Provide order confirmations, shipping updates, and customer support.
  • Detect and prevent fraud or unauthorized transactions.
  • Improve our website, products, and customer experience.
  • Send marketing communications where permitted and based on your preferences.
  • Comply with applicable legal and regulatory requirements.

3. Cookies and Tracking Technologies

We may use cookies and similar technologies to operate our website, remember your preferences, understand website usage, improve performance, and support advertising or marketing activities.

Depending on your location, you may have choices regarding certain cookies and tracking technologies.

4. How We Share Personal Information

We may share personal information with service providers that help us operate our business, including payment processors, shipping and fulfillment providers, website hosting and e-commerce platforms, analytics providers, and marketing services.

We may also disclose information when required by law, to protect our legal rights, or in connection with a business transaction.

We do not sell personal information for money. Certain advertising or analytics activities, however, may be considered “selling,” “sharing,” or targeted advertising under some privacy laws.

5. Shopify

Our online store may be hosted or supported by Shopify. Shopify may process personal information in connection with providing its services to our store.

Your information may therefore also be processed according to Shopify's applicable privacy practices.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing our services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access, correction, deletion, or a copy of your information, and to opt out of certain marketing or data-processing activities.

These rights may be subject to exceptions or limitations under applicable law.

To submit a privacy request, contact us at support@petkera.com.

9. Marketing Communications

If you receive promotional emails from Petkera, you may unsubscribe at any time by using the unsubscribe link included in the email.

You may still receive non-marketing communications related to your orders, transactions, or customer service requests.

10. Children's Privacy

Our website and services are not intended for children under the age required to provide valid consent under applicable law.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

11. International Data Transfers

Your information may be processed or stored in countries other than the country where you live. Where required, we take appropriate measures to protect personal information transferred internationally.

12. Third-Party Websites

Our website may contain links to third-party websites or services. Petkera is not responsible for the privacy practices, security, or content of those third parties.

We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable legal requirements.

Any updated version will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Email: support@petkera.com
Phone: +1 (432) 923-8398

Mailing Address:
Petkera
3326 NW S River Dr, Suite C
Miami, Florida 33142
United States