Shipping policy
At Petkera, we aim to make your shopping experience simple and reliable from checkout to delivery.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
Once your order has shipped, you will receive a confirmation email with tracking information when available.
Estimated Delivery Time
Estimated delivery times may vary depending on your location:
United States: 5–10 business days
International Orders: 7–15 business days
Please note that these are estimates and delays may occasionally occur due to carrier issues, weather, customs, holidays, or other circumstances outside our control.
Shipping Costs
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. Any free shipping promotions will also be clearly shown at checkout.
Tracking Your Order
Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
Incorrect Shipping Information
Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible at support@petkera.com.
We cannot guarantee that an address can be changed once an order has been processed or shipped.
Lost, Delayed or Damaged Packages
If your package appears to be significantly delayed, lost, or arrives damaged, please contact us with your order number and relevant details so our support team can assist you.
International Orders
International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the recipient.
Contact Us
For questions about shipping or your order:
Email: support@petkera.com
Phone: +1 (432) 923-8398
Mailing Address:
Petkera
3326 NW S River Dr, Suite C
Miami, Florida 33142
United States