Refund policy
At Petkera, we want you to feel confident with every purchase. If you’re not completely satisfied with your order, we offer a 30-Day Free Return Policy.
30-Day Free Returns
You may request a return within 30 days of receiving your order.
Eligible returns are free of charge, meaning you will not be required to pay return shipping costs when using the return method provided or approved by Petkera.
Return Eligibility
To be eligible for a return:
- The return request must be submitted within 30 days of delivery.
- The product should be returned with all included parts and accessories.
- Proof of purchase or your Petkera order number may be required.
- Items that have been intentionally damaged, altered, or misused may not qualify for a return or refund.
If you are unsure whether your order qualifies, contact us at support@petkera.com.
How to Start a Return
To request a return, email support@petkera.com with your:
Order number
Name and email address used for the order
Item(s) you would like to return
Reason for the return
Our customer support team will provide return instructions and, where applicable, a prepaid return shipping label.
Please do not send your return to our mailing address without first contacting us.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery. If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible.
Please include your order number and photos of the item when possible so we can review the issue and provide an appropriate solution.
Refunds
Once your returned item is received and reviewed, we will notify you about the status of your refund.
Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Exchanges
If you would like a different product or variant, please contact support@petkera.com. Our team will advise you on the available return or exchange options.
Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has already shipped.
If your order has already shipped, you may request a return after receiving it under our 30-Day Free Return Policy.
Contact Us
For returns, refunds, or questions about this policy:
Email: support@petkera.com
Phone: +1 (432) 923-8398
Mailing Address:
Petkera
3326 NW S River Dr, Suite C
Miami, Florida 33142
United States
30-Day Free Returns — Shop Petkera with confidence.